Quality Objectives

➤ Customer Satisfaction

• Achieve a minimum of 90% customer satisfaction rating on all completed ship design projects.
• Resolve 100% of customer complaints within 15 working days.

➤ Design Accuracy & Compliance

• Ensure 100% of ship designs meet applicable international standards (IMO, SOLAS, MARPOL) and client-specific requirements.
• Achieve less than 10% design rework rate per quarter due to technical non-conformities.

➤ Project Delivery Timelines

• Deliver at least 80% of design projects on or before the agreed deadline.
• Complete internal design reviews within 5 working days of milestone submission.

➤ Innovation and Continuous Improvement

• Conduct quarterly design optimization reviews to enhance fuel efficiency and environmental performance of vessel designs.

➤ Employee Competency

• Ensure 100% of design engineers receive at least one relevant training or certification annually.
• Maintain a technical team competency rating of 90% or higher based on annual evaluations.

➤ Document Control & Version Management

• Ensure 100% compliance with internal document control procedures for all design submissions.
• Conduct monthly audits to maintain version integrity and traceability.

➤ Risk and Safety Consideration

• Integrate safety and risk assessments into 100% ship design processes.
• Conduct HAZID/HAZOP sessions for all high-risk vessel types (e.g., tankers, offshore support vessels).